Frequently Asked Questions

Why Should I Use Your Service?

A “one-stop shop”: a single dedicated point of contact for all mobile document execution, apostille coordination, immigration administrative support including medical appointment scheduling, courier services, and field document logistics.

What Are Your Business Hours?

We are open 24 hours daily except where our booking calendar shows we are unavailable.

Standard business hours are 10:00 AM to 10:00 PM Eastern time.  We do not charge extra for evenings, weekends, nor holidays!

Premium business hours are 10:00 PM to 10:00 AM Eastern time and incur a premium hours surcharge.  Premium business hours should therefore be reserved for severe emergency situations.

What Areas Do You Serve?

You can be almost anywhere for our immigration services because it is handled at the federal level not by state - you do not have to be in Georgia! 

Our mobile services come to you whether at home, office, coffee shop, airport (e.g. Hartsfield-Jackson International Airport), hospital (e.g. Emory Hillandale Hospital), assisted living or other medical facility (e.g. PruittHealth - Lithonia, Crestview Health & Rehabilitation Center), tow yard / impound, city / county jail, state or federal prison, USCIS detention center (e.g. Robert A. Deyton Detention Facility, Stewart Detention Center) or almost anywhere else needed! Since we are a mobile business, we do not operate a customer-facing brick-and-mortar office.

We service the I-20 corridor east and west into the city of Atlanta and all surrounding areas including Lithonia, Stonecrest, Decatur, Conyers, Covington, and the many communities in our primary counties as well as the entire state of Georgia (see the travel mileage surcharge in our Service Catalog):

Appling, Atkinson, Bacon, Baker, Baldwin, Banks, Barrow, Bartow, Ben Hill, Berrien, Bibb, Bleckley, Brantley, Brooks, Bryan, Bulloch, Burke, Butts, Calhoun, Camden, Candler, Carroll, Catoosa, Charlton, Chatham, Chattahoochee, Chattooga, Cherokee, Clarke, Clay, Clayton, Clinch, Cobb, Coffee, Colquitt, Columbia, Cook, Coweta, Crawford, Crisp, Dade, Dawson, Decatur, DeKalb, Dodge, Dooly, Dougherty, Douglas, Early, Echols, Effingham, Elbert, Emanuel, Evans, Fannin, Fayette, Floyd, Forsyth, Franklin, Fulton, Gilmer, Glascock, Glynn, Gordon, Grady, Greene, Gwinnett, Habersham, Hall, Hancock, Haralson, Harris, Hart, Heard, Henry, Houston, Irwin, Jackson, Jasper, Jeff Davis, Jefferson, Jenkins, Johnson, Jones, Lamar, Lanier, Laurens, Lee, Liberty, Lincoln, Long, Lowndes, Lumpkin, Macon, Madison, Marion, McDuffie, McIntosh, Meriwether, Miller, Mitchell, Monroe, Montgomery, Morgan, Murray, Muscogee, Newton, Oconee, Oglethorpe, Paulding, Peach, Pickens, Pierce, Pike, Polk, Pulaski, Putnam, Quitman, Rabun, Randolph, Richmond, Rockdale, Schley, Screven, Seminole, Spalding, Stephens, Stewart, Sumter, Talbot, Taliaferro, Tattnall, Taylor, Telfair, Terrell, Thomas, Tift, Toombs, Towns, Treutlen, Troup, Turner, Twiggs, Union, Upson, Walker, Walton, Ware, Warren, Washington, Wayne, Webster, Wheeler, White, Whitfield, Wilcox, Wilkes, Wilkinson, Worth

We provide service to both organizations (public and private) and individual people.

Do You Go To Correctional Facilities (Jails / Prisons / Detention Centers etc.)?

Yes, we serve all city and county jails, juvenile detention centers, state penitentiaries, federal prisons, USCIS immigration detention centers in the state of Georgia, subject to mileage fee and facility surcharge as detailed in the Service Catalog.

Is There Anywhere You Don't Go?

We do not provide services to psychiatric facilities (this includes the psychiatric wards of hospitals and psychiatrist offices unless the psychiatrist is the client).  See our Terms of Service for more information.

We do not meet at public libraries for paid services.  We can meet at public libraries if you are receiving free help.

Animals must be locked away during the entire appointment in a physically separate area in order to receive service at your home.

Do You Serve People With Disabilities And Other Vulnerable Populations?

Yes, we provide all services, with the necessary accommodations to lawfully complete the service, to physically and intellectually disabled people, minors, elderly, and others who are temporarily or permanently in a vulnerable state.   All you have to do is be sure to provide the detail on what vulnerability you have in the intake form you receive after booking your appointment so we can prepare for the appointment proactively.

Examples:

•  You had a stroke and it affected your writing hand = following Georgia legal requirements to notarize a mark as the signature instead

• You are deaf or hard of hearing = write the verification questions and have you write your responses before notarizing your form

• You have a learning disability that makes completing forms hard for you = schedule a longer appointment (if one form) or multiple appointments (if multiple forms) so that extra time can be taken to read forms and instructions out loud to you and get your verbal answers to enter

We are not able to provide notary or witness services to mentally disabled people who are unable to legally confirm awareness of what they are signing and independent willingness to sign as required by law. 

How Much For Your Services?

$30 flat fee for GA Mobile Docs Express Notary service, which gets you 1 notary stamp with 1 notary seal on 1 document including notary fee if the location is within 5 miles of ZIP code 30038.

See the Service Catalog on the Fees page for the clear, itemized price list.

If you are in a severe emergency situation, such as homeless or destitute due to natural disaster or other sudden devastation not covered by insurance, we can provide certain basic services from our service catalog free of charge based on our fee-free capacity for the month and based on the info you provide on your free help application.  Do not book appointments for fee-free services - we will schedule those for you if we are able to help you free of charge.  All applications will get a response within 3 business days.  

Please note our fees being waived does not include the document's source authority (e.g. government) and courier fees if any, which may or may not be able to be waived depending on where we are able to source the document through for you.  Possible fee waivers for government documents apply only to US documents. There are no possible fee waivers for Jamaican government documents if the government authority lists a fee for the document.

What Forms Of Payment Do You Take?

See our Payment Portal for what forms of payment we accept and ways to pay.

How Do I Know How Much To Pay And Where To Pay?

STANDARD PROCEDURE:

Once you book your appointment, you will then get deposit instructions.  Balance invoices are sent by email.  Text notifications may also be received if you have agreed to receive text messages.

Organizations with services under contract will pay according to the terms of the contract at the contracted rates.  Organizations booking service without a contract (ad hoc) follow the standard procedure above and pay the standard rates in the Service Catalog.

Email is the preferred and the primary way to communicate.  Please make sure to check your email often, both inbox and spam folder.

How Do I Make An Appointment?

CLICK HERE TO BOOK YOUR APPOINTMENT

What Happens After I Make The Appointment?

The bird's eye view of our Standard Operating Procedure (SOP) is:

1. YOU (client): 

--> BOOK APPOINTMENT 

--> RECEIVE DEPOSIT PAYMENT ADVICE

--> PAY DEPOSIT & COMPLETE CLIENT INTAKE [IF NOT UNDER CONTRACT]

--> BALANCE DUE ITEMIZED INVOICE SENT TO YOUR EMAIL BASED ON YOUR CHOICES DURING INTAKE

2. WE (Georgia Mobile Notary & Document Services LLC):

--> MOBILIZE & HEAD TO APPOINTMENT  

--> ARRIVE AT APPOINTMENT 

--> INTAKE DETAILS CONFIRMED & UPDATED INVOICE SENT IF NECESSARY 

--> BALANCE DUE INVOICE PAID 

--> REQUESTED SERVICE(S) COMPLETED 

--> APPOINTMENT ENDS 

--> FINAL RECEIPT EMAILED

The bold underlined steps are the only times in our process you have to physically do anything - the rest of the time, Georgia Mobile Notary & Document Services LLC does the heavy lifting!

How Do You Protect My Personal Information And How Long Are You Holding On To It?

Please read our Privacy Policy.

Anything Else I Need To Know When Doing Business With You?

Yes: everything in our Terms of Service.  Please read it thoroughly, because booking or contracting any service with us is your confirmation of agreement to the terms.

Also: we can assist you with scheduling medical appointments such as immunizations, DNA testing, and more - see our Service Catalog for more information.  

(NOTE: Georgia Mobile Notary & Document Services LLC operates strictly as an administrative concierge scheduler. We are completely excluded from the physical chain of custody. We do not handle genetic materials, collect biological samples, nor transport medical kits. Our service is strictly limited to appointment booking via phone / email / medical provider web portal and administrative follow-up tracking for the client. All physical collections and testing are handled independently by certified, accredited third-party laboratory personnel.)

Do You Offer Corporate Retainers, Discounts, or Volume Pricing?

Yes, we offer all the above.

Our Service Catalog has a list of services and standard fees and you are welcome to request a high-volume addition to the catalog that best serves the needs of your business.

Click To Request A Corporate Rate Proposal! 

What Are Your Preferred Corporate Payment Terms?

We are flexible within reason, from a retainer basis to net 30, with discounts available based on volume and payment timing.  

Payments are not to be in arrears beyond 30 calendar days past the date of service at the very latest and it is expected net 30 are high volume, high frequency ongoing monthly engagements - one-off or infrequent engagements should pay proactively upon our arrival to provide service.

How Are Corporate Invoices Handled?

Depending on the negotiated contract, volume, and frequency, invoices can be emailed or a secure cloud repository established to aggregate invoices for batch processing.

Invoice payment should be via ACH or wire transfer but if a P-card payment option is preferred that can be arranged, and immediate payments can be made via our business Zelle account using the QR code conveniently located on our Payment Portal - just be sure to reference the invoice number being paid on the memo line!

Click to Download the B2B Compliance Kit

What ID Do I Need? 

Follow the instructions on the specific immigration form you want assistance with where it describes the acceptable forms of identification, if any, to be submitted with the form.  

For documents that need notarizing, see the Notary & Apostille FAQs.

Do I Have To Be There In Person? 

No, you can be almost anywhere for our immigration services because it is handled at the federal level not by state - you do not have to be in Georgia! 

What If I Don't Know What Form I Need To Use?

Please ask a licensed attorney that practices immigration law for advice on the right form for your situation, or use the form names in the Service Catalog to compare to the names and descriptions on the source authority linked on the Self-Service portal so you can see the authority's description of the forms and decide on your own which form(s) you want our service to help you with.  Telling you which form(s) to use is unauthorized practice of law.

The Service Catalog details the majority of the most often used immigration forms by name, so that you are able to make an informed decision on which form(s) you want immigration assistance provided.

The Self-Service portal has direct links to all US immigration forms and form filing fees so you always have access to the full form details, instructions, and current prices right at your fingertips!

What Are The Filing Fees For The Immigration Forms?

The Self-Service portal has direct links to all US immigration forms and form filing fees so you always have access to the full form details, instructions, and current prices right at your fingertips!  These fees are separate from and added to the fees listed in our Service Catalog.

Are You A Lawyer?

No, we provide notary public services and are an immigration assistance provider.

GEORGIA MOBILE NOTARY & DOCUMENT SERVICES LLC IS NOT AN ATTORNEY LICENSED TO PRACTICE LAW AND MAY NOT GIVE LEGAL ADVICE OR ACCEPT FEES FOR LEGAL ADVICE.

How Do I Find A Lawyer?

The Self-Service portal has a link to the authority that licenses attorneys in the state of Georgia, where you can find (and verify the current license status of) lawyers by name or by type of law. 

CLICK HERE TO BOOK YOUR APPOINTMENT

What International Documents Do You Help With?

See our Service Catalog for the current list - suggestions welcome if you see a frequently needed international document is missing from the catalog!  The intake form does allow for additional details and is how we guide you to be as complete as possible and help us help you.

As the founder of this company is a Jamaican immigrant who became a U.S. Citizen and is married to a Bosnian immigrant who became a U.S. citizen and then a Jamaican citizen, there are years of experience in helping Jamaicans in particular navigate Government of Jamaica requirements and latest developments, and experience in sourcing certified document translation for even a rare language in a timely manner!

Do You Help With U.S. Visa Applications?

Yes, as long as you know what visa you wish to apply for.  Georgia Mobile Notary & Document Services LLC is not an attorney and cannot give legal advice.

How Does Your Translation Service Work And What Languages Do You Translate?

Translation work is outsourced to a certified translator qualified to translate official documents from the language you choose into English (and vice versa).  This means we can assist you with translation of all languages for which a certified English translator exists!

CLICK HERE TO BOOK YOUR APPOINTMENT

Where Do I Go For My Passport / Passport Photos / Fingerprinting Appointment?

Nowhere - the service is mobile and comes to you!  Just be sure the address you specify when you book your appointment is the right one.

Do You Help With Children's Passport Applications?

Yes.

I Just Realized My Passport Expired And I Travel Soon - Do You Help With Last Minute Passports?

Yes, as long as long as the nearest passport agency you are willing to go to for your appointment is currently accepting such applications, and you have the documents and fees required in a timely manner, we can help you with even next-day and same-day passport appointments.

CLICK HERE TO BOOK YOUR APPOINTMENT

What ID Do I Need? 

You must bring a current, government-issued photo ID like a driver’s license or passport. Expired IDs are not accepted.  Where the document requires you provide proof of US citizenship, you can find a list of what the state of Georgia considers proof of citizenship by clicking here.

Do I Have To Be There In Person? 

Yes, each person signing the document (including any witnesses if needed) must physically appear before the notary public.

Can A Notary Use A Copy Of My ID? 

No, the notary must see your actual physical ID.

What's The Difference Between An Acknowledgement And A Jurat?

An acknowledgement means the person signing appeared in front of the notary, acknowledged signing the document of the person's own free will, and the notary witnessed the signature.  

A jurat means the person signing physically appeared in front of the notary, swore an oath or affirmation that everything in the document is true, acknowledged signing the document of the person's own free will, and the notary witnessed both the oath / affirmation and the signature.

CLICK HERE TO BOOK YOUR APPOINTMENT